WhatsApp has over 2 billion active users worldwide, making it a powerful tool for businesses looking to reach a large audience. You can use this channel to sell your products/services and respond to customer requests. Comparing to traditional channels like EDM and SMS, WhatsApp advertising is relatively inexpensive, and with an open rate of over 90%.
Reply to customers simultaneously - collaborative effort equals efficiency. Salespersons, customer service, and more will no longer need to create a group chat for every customer, as team members in different locations and timezones can access the same chatbox and co-own the conversation.
Drive and blast promotional WhatsApp messages to more than 256 users on your database at a time. With labels, you can segment contacts into groups and customize the content. Clients will be able to receive campaign details in the form of personalized messages.
Automated WhatsApp messages are invented to serve customers based on scenarios. It offers maximum flexibility and efficiency with customized quick replies and buttons. The one-click opt in button allows you to start engaging with customers worldwide.
Provide customer support as a team with unlimited multiple simultaneous logins.
Segment customers. Send personalized drip and retargeting campaigns automatically.
Integrate with your existing eCommerce and Customer Relationship Management (CRM) platforms.
Allow FAQs and routing rules. Assign conversations to teammates automatically with intelligent routing rules.
Managerial access can view all conversations to ensure customer service level.
View and analyze sent, read, and reply rates to improve conversion.
Easy broadcast and automate updates, transactional messages, and promotions.
Segment customers for retargeting and send mass, personalized messages.
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